Privacy policy
Effective November 2026. This policy explains what personal information we collect, why we collect it, and how we protect it.
Who we are
Rescom Cleaners provides residential and commercial cleaning in Toronto, Mississauga, Etobicoke and North York, Ontario. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
We only collect information you choose to give us, for example when you request a quote, book a cleaning or contact us:
- Your name, phone number and email address
- The service address and, for businesses, your company name
- Details about the space and the service you need: size, frequency, preferred dates, pets and access instructions
- Anything else you include in your message
If you book with us, we also keep the details needed to provide the service, such as your cleaning schedule, access arrangements (for example, a lockbox code or concierge instructions) and billing records.
How we use it
We use your information to prepare your quote, schedule and carry out your cleaning, communicate with you about your service, send invoices, and respond to questions or concerns. We don't use it for anything unrelated without asking you first.
Who we share it with
We never sell or rent your personal information. We only share it when necessary to provide our service, for example with the cleaners assigned to your home or business, or with service providers that help us run the business, such as email, form or accounting providers. These providers may only use it on our behalf. We may also disclose information where required by law.
Access details and keys
Keys, lockbox codes, alarm codes and building access details are shared only with the team assigned to your clean, are never written on keys or tags, and are deleted from our records when you stop using our service.
Cookies and analytics
This website does not currently use advertising or analytics cookies, and does not track you across other websites. If that changes, we'll update this policy first.
How long we keep it
We keep quote requests that don't become bookings for up to 12 months. We keep client records for as long as you use our service and afterwards only as long as needed for legal, tax and accounting purposes.
How we protect it
We use reasonable safeguards to protect your information, including secure (HTTPS) connections on this website, limiting access to the people who need it, and password-protected accounts for the systems we use.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it, subject to any legal requirements to keep certain records. To make a request, email us at hello@rescomcleaners.ca or call (437) 559-2556. We'll respond within 30 days.
If you're not satisfied with how we've handled your information, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last changed.